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For example, your Sender Address / Reply-to address should read something like Ģ016-Current Sharp Copier Microsoft Office 365 SMTP TLS Scan to Email Pre-2016 Sharp Copier Microsoft Office 365 SMTP TLS Scan to Email pre-2016.

Do NOT put brackets around the email address in the authentication portion of the SMTP settings.

The fix is to add to your sender address(2016-current ) or your reply-to (pre-2016 ) then click Submit.

Scroll down on the Network Settings page and find the SMTP settings.

Pre-2016 click Network Settings on the left menu.

2016 and newer models click System Settings tab, then click the Network settings button.

Click the Login button, the username should be populated with Administrator already, the default password is admin.

Open a web browser and type the IP(IPv4) address found on the NIC page into the address bar, hit enter.

Instructions for pre-2016 Sharp devices.

Instructions for 2016-current Sharp devices.

Print your NIC page with the IP address of your copier.

We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. This procedure is for Sharp multi-function devices. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Office 365 Scan To Email Not Working – SMTP TLS Fix

Contact a local Sharp dealer to install it.

If your equipment is somewhat current (2016 or newer) there is a firmware update that addresses this issue. *As of late 2021 this fix does not work anymore.

Hp made sharp printers